We are always pleased to hear about aspects of our service that you have particularly appreciated. We also want to hear about any problems you have experienced, so that we can deal with them quickly and effectively. This will also help us to improve our service for the future.
If you have a complaint about any of the services that we offer, we would like to address this straightaway. If possibly therefore, please speak to a member of staff at the clinic, or you may prefer to talk to the clinic Director.
If we cannot satisfactorily resolve your concerns there and then and you wish to make a complaint in writing, please find our address below.
We aim to give you a written acknowledgment of your complaint within 5 working days of receipt. A full response will be made within 10 working days. All complaints are dealt with confidentially and impartially.
We keep a record of every complaint and look at how many we receive and the reasons. We use this information along with our customer surveys to help us continually improve the service we provide.
This procedure does not affect your legal rights. To view a full copy of our complaints procedure, please click here.