Privacy Policy
We care about your privacy. This notice explains the basics of how Christchurch Health Centre, comprising Christchurch Pharmacy, Christchurch Cares and Christchurch Clinics use your information in line with the UK GDPR and the Data Protection Act 2018.
Last updated: 9 March 2026
Who We Are
Together, Christchurch Health Centre, comprising Christchurch Pharmacy, Christchurch Cares and Christchurch Clinics act as Data Controllers for the personal information we collect and use to provide safe, joined-up healthcare and support services.
We handle your data fairly, transparently and in line with NHS guidance for GP practices and community health services.
There are also stronger rights for patients regarding the information that practices hold about them. These include;
- Being informed about how their data is used
- Patients to have access to their own data
- Patients can ask to have incorrect information changed
- Restrict how their data is used
- Move their patient data from one health organisation to another
- The right to object to their patient information being processed (in certain circumstances)
What Information We Collect
We may collect information such as:
- Your name and contact details
- Your medical history and medication information
- Test results and investigation reports
- Details of your appointments, treatment and care
- Information from hospitals, community services, social care teams or other GP practices
- Any information you give us as part of your care
How We Use Your Information
We use your information to:
- Provide safe and effective healthcare
- Manage prescriptions and medication services
- Maintain accurate medical and care records
- Arrange referrals, tests and homecare support
- Support public health monitoring and reporting
- Improve our services through audit and quality checks
We only process information where we have a lawful basis under data protection legislation.
Sharing Your Information
We may share your information with:
- NHS hospitals and clinics
- Laboratories and diagnostic services
- Pharmacies (including Christchurch Pharmacy)
- Community health and social care providers
- Local authorities, safeguarding teams or other agencies when required by law
You can opt out of certain types of data use—such as research or planning—unless this use is legally required.
How We Protect Your Information
Your data is stored securely using approved digital and/or paper-based systems.
Access is strictly controlled, and staff are trained in data protection and confidentiality.
All processing complies with:
- UK GDPR
- Data Protection Act 2018
- NHS confidentiality and security standards
How Long We Keep Your Information
We keep information only for as long as necessary, following NHS Records Management guidelines and legal requirements.
Your Rights
You have the right to:
- Access your information
- Request corrections
- Request deletion (in certain cases)
- Restrict or object to processing
- Withdraw consent (where consent is the legal basis)
- Complain to the Information Commissioner’s Office (ICO)
Contact Us
If you have any questions about this notice or your data rights, please contact:
Christchurch Health Centre
132 High Street, CM7 1LB
01376329524
[email protected]
Data Protection Officer (DPO):
Baba Akomolafe
[email protected]
